BeWell and Wise Fairs

FREQUENTLY ASKED QUESTIONS 
 
How do I sign up?
Register for your MedExpert account at www.medexperthealth.com, then look for "Biometrics".  Trained examiners are provided by Quest Diagnostics, the nation’s leading provider of worksite wellness screening personnel.  Email support@medexpert.com for help with your MedExpert account.
 
What is a biometric health screening?
A biometric health screening is a convenient way to assess your risk for cardiovascular disease, diabetes, and high blood pressure.  The process takes about 15 minutes from the point of check-in to completion.  A small blood sample is collected from a finger stick to measure total cholesterol, HDL "good" cholesterol, LDL "bad" cholesterol, triglycerides, and glucose. Blood pressure, waist circumference, height, weight, and BMI (body mass index) are also measured during the screening process.
 
What is a health assessment?
A health assessment is a self-rated questionnaire.  Participants answer a series of questions about a range of health behaviors and as well as perceived physical, mental, and emotional health status.  Self-rated health questionnaires have been found to be a reliable measurement of general health.
 
Why should I participate?
Screenings are a critical part of your wellness program.  Awareness is the first step in maintaining and monitoring your health, and wellness screenings provide a convenient “snapshot” of your current biomarkers.  Plus there is no cost to you!  These events can help you:
 - Find out where you are in the healthy range (strengths)
 - Learn about possible borderline results (risks)
 - Work with your physician to update your health care
 - Focus your efforts on the most impactful ways to improve your health
 
How long will it take to get results and for them to appear on my MedExpert portal?
You will learn your results on the day of the screening, and your results will be posted in your MedExpert portal by about 7 days after the screening event.
 
What should I do with my results?
Review your wellness report and then share it with your physician during your next visit.  Or get your questions answered quickly by calling MedExpert at 1-800-999-1999, Monday through Friday, 7 a.m. – 7 p.m., Eastern Time.
 
Do I have to pay?  Or is it billed to my health insurance?
Neither.  These screening events are sponsored by BeWell Albemarle with NO out-of-pocket cost to benefits-eligible employees.
 
Who is running the biometric wellness screenings?
These events are sponsored by BeWell Albemarle in conjunction with our wellness partner MedExpert.  Trained examiners are provided by Quest Diagnostics, the nation’s leading provider of worksite wellness screening personnel.
 
Are my results confidential?
Yes.  BeWell Albemarle, MedExpert, and Quest Diagnostics understand that your privacy is very important and we have put many steps in place to assure confidentiality.  All information obtained from your wellness screening experience is Protected Health Information (PHI) and is secured in accordance with the Health Insurance Portability and Accountability Act (HIPAA).  BeWell Albemarle will not have access to individual results.
 
Why does Albemarle County want to know things like my cholesterol, weight, and blood pressure?
Individual results will NOT be provided to Albemarle County, BeWell Albemarle, Human Resources, or your supervisor - only to you.  Your results are protected by law.  After the events are concluded, BeWell Albemarle will receive summary reports of aggregate (all County employees combined) data with no individual identifying information.  This group data is used to assist with wellness planning and programming, and to help our health care vendor Anthem provide the best possible care for our employees.